Mathepac, I am, as you will understand, in fear of quoting your post, but I would like to respond to two points.
As an experienced landlord and the first poster to suggest that the OPs anger at the utility provider was misplaced, I would like to pint out that my overwhelming reaction to the situation is wow! what a terrible thing to happen. I don't agree with Bronte's view of a total exaggeration. There was a criminal conviction recorded against the OP, he was fortunate to be able to set it aside.
Of course the guilty party here was the tenant, but the case shows just what pitfalls there are for landlords. There is no easy solution to the question of whose name the utility bills should be in. If in the tenants name and they don't pay, the landlord can be left with reconnection charges , if left in the landlords name at least you can have sight of the account, though of course you can be left with an unpaid bill.
To be honest I don't think many landlords plan for extreme cases such as this. No one would be a landlord if they thought this was anything other than an extreme and unlikely event.