Fair point indeed roxy, they do have a 'contact us' form in their website you could use, but I know how frustrating it is not to be able to talk to someone.
I did try that too but it wouldn't let me submit it. Kept saying 'the page cannot be displayed'. It really is terrible that you can't speak to a real person these days, I hate those automated voices, don't start me on Eircoms' 1901 man!