Actually, I think it is good if tenants were made more aware that there is such a thing as property charges, and that as a consequence rents must increase. If it needs collectors to make tenants aware ,so much the better.
Many tenants know nothing or little about property charges, especially tenants from overseas. Also tenants rarely consider that each extra cost to a landlord eventually drip feeds down to the tenant.
Letting property is a business and it is insane for anyone to expect a business to continually operate at a loss. Unfortunately, many people in this country are insane in their attitude towards landlords.
("lets tax landlords but they mustn't pass it on to the tenant"" .
Can you imagine "let's charge shops higher VAT,rates, taxes etc but the retailer must keep the prices down" !!)
Even more unfortunate is the fact that there are thousands of landlords who absorb losses - like these charges -rather than just quit the business, which they would do if they were operating a shop, factory etc.
I gave all my tenants an article from a newspaper which stated that a landlords organisation was advocating passing the charges direct to the tenant. i wrote that this year I would not do this ,but obviously I would do so in next years increased rent ("Sorry guys -it won't be me increasing the rent ,it'll be the govnt").
I make it very clear that half of every penny, after all other many many costs, they pay me is given to the govnt. And that most certainly includes NPPR and property charges.