I don't think its the 'system' if people decide to try and buck it by claiming falsely that they weren't told about signing for credits!
So years later people are claiming falsely that they were never told about signing on for credits in order to claim some welfare benefit, therefore social welfare have put a policy in place to put into people's files confirmation that people did know what to do but chose not to.
Do people who 'falsely' claim that the didn't know about signing on win their claimes I wonder. There must have been a test case on this hence the new policy.
Apart from people 'falsely' claiming, there are a lot of people who don't know about the signing on for credits and who also have not been told by social welfare staff, nor informed by letter that it's in their interest to do so and others who have been given incorrect information by social welfare.