The way I see this is that their reaction is completely spiteful.
They were doing voluntary work while being compensated extremely well for doing their job (hours, annual leave, holidays etc.).
When things took a turn for the worse, they 'abandoned the most vulnerable/needy in society'. Very caring actions from a 'caring profession' who 'only have the good of the children at heart', unless it affects their pay-packet.
Sadly, yes !