I'm fed up with BOI's increasingly poor customer service, so i want to change my account. I'd decided to go to the AIB beside me in work and asked them about switching. Now I'd been under the impression that there was a current account switching facility in place by the banks, but when i mentioned it to AIB they told me that thats not the case. I had to open the account and do all the DD ,SO, funds transfers etc. changes myself.
Is the below no longer valid? OR are AIB just being lazy?