Brendan Burgess
Founder
- Messages
- 53,966
I would 100% agree with ensuring everything is in writing and stop any further phone conversations.
I have heard this recommended several times and I have yet to hear any rationale for this.
3. Few people deal well with stressful situations at the best of times; you will quite possibly either forget or mishear what is said to you.
A possible compromise is to summarise any phone conversation in writing, send it to them and say if you haven't heard back in 10 working days to say differently you'll take it that they agree it's an accurate record of the conversation.
So take calls and make calls. And follow up each call with an email summarising the content of the call.
My overriding view is that the Registrar wants to be on the side of the borrower but displays professional scepticism around the fact that the borrower may be a spoofer. The aim of the borrower should be to wash that away.
.....or just laugh it off
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?