Brendan Burgess
Founder
- Messages
- 53,965
I would 100% agree with ensuring everything is in writing and stop any further phone conversations.
I have heard this recommended several times and I have yet to hear any rationale for this.
From my extensive experience attending the repossession hearings, the Registrars love hearing the borrowers saying that they did everything they could, but the bank made it difficult. I can see no advantage in allowing the lender to tell the Registrar that Mr Air refused to take any calls and insisted that all contacts would be in writing.
And the staff in the bank might change. You might well get someone who might be flexible with you.
So take calls and make calls. And follow up each call with an email summarising the content of the call.
Brendan