Duke of Marmalade
Registered User
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Virgin Media phoned me today out of the blue. As a long term customer they want to give me €30 a month discount for next 12 months without changing anything. Where's the catch?
I'm paying €164I saw a new ad yesterday offering BB and lots of goodies from the TV for 50 euro a month so I'm guessing you are paying about 80 or 90 now and they want to see if they can entice you.
I'm not sure. The discount for new customers on the website is €36 per month. I'm getting €30 and the process of cancellation and re-entry seemed a bit of a hassle.Probably too late now, but you should have attempted to cancel altogether and then you would have got a way better deal.
Fully agree but is there a way of ensuring you get through here rather than the usual Caribbean ?ou have to call the team in Limerick though to get anywhere!
Fully agree but is there a way of ensuring you get through here rather than the usual Caribbean ?
I think you will find most laptops using a wireless connection will be gated to approx 100MB speed (at best) of the device inside the laptop, it has nothing to do with the advertised speed. when i had 240MB, the technician showed me his laptop could get 240MB on a wired connection only with only a basic operating system running.Thanks guys. They did mention the 12 months contract. The new customer deal is €36 per month discount.
I phoned them up and was told that to get the new customer deal I would need to send in a written cancellation and reapply, whole process would take about 4 months. Not worth the hassle.
But the real revelation is that I am languishing on a 120Mb broadband when the current offer is 360Mb. The new modem is now in the post.
A bit of an eye opener. Folk should phone up as soon as 12 month contract is up to get the latest discount.
I reckon I have lost a couple of grand over the years by being a sleeping customer, as well as having under performing broadband.
A problem I have is that the Wifi does not reach all rooms. They told me the increased speed could fix that.I think you will find most laptops using a wireless connection will be gated to approx 100MB speed (at best) of the device inside the laptop, it has nothing to do with the advertised speed. when i had 240MB, the technician showed me his laptop could get 240MB on a wired connection only with only a basic operating system running.
A problem I have is that the Wifi does not reach all rooms. They told me the increased speed could fix that.
I phone Virgin Media EVERY year at renewal and argue the price. Before I do that, I do a check for deals on bonkers.ie so I know what's on offer from the market. I like VM, so I'd prefer to stay with them, but I have to argue right up the line saying I'm going to cancel it. The first person I'd talk to offers a deal up to a limit, to go beyond that you need to talk to the 'loyalty team.'A problem I have is that the Wifi does not reach all rooms. They told me the increased speed could fix that.
I got on to VM this morning. I asked for a straight comparison with what a new customer would pay and what I would pay with my loyalty discount. The difference is €25 per month. I asked her why that was. She said I was once a new customer and got those discounts, I was now an existing customer. I said that I could become a new customer. She said they would then remove the boxes from me and I would have to sign up with someone else. Ok, she wasn't quite so blunt but that was the gist. I told her that people in blogoland seem to be able to get the new customer offer if they squeaked loud enough. She said absolutely not. In the end she wore me down. Bad taste in my mouth but I'm stuck with the loyalty offer.I phone Virgin Media EVERY year at renewal and argue the price. Before I do that, I do a check for deals on bonkers.ie so I know what's on offer from the market. I like VM, so I'd prefer to stay with them, but I have to argue right up the line saying I'm going to cancel it. The first person I'd talk to offers a deal up to a limit, to go beyond that you need to talk to the 'loyalty team.'