Annieindublin
Registered User
- Messages
- 357
Bear with me… this takes a while.
Parents virgin tv box was slowing dying, in June we called and asked for help. They said they’d send a new box. Grand. It arrived, but without the power cable. So we called and said it’s missing a vital part, electricity. They said a new cable would be posted out. Hold off disconnecting the old we said. But they didn’t. TV disappeared. Landline and internet are grand.
Another sibling household has a second box they don’t use often so we pinched the cable from that and all was well. The missing cable never arrived, we contacted virgin and they said no they would never send a cable on its own so they’d send a new box. But nothing arrived.
Then the donors wanted to get rid of their second box and figured that virgin would want all the bits back so we called virgin 2 weeks ago and reminded them about the missing cable. A new box appeared on the doorstep, a few days later a text arrived saying a box was en route. Better late than never. So we took the needed cable from the box and returned it to the donors.
Then parents TV went off. Called V. And they said plug in new box. We did that… 10 days and dozens of calls later still no tv.
The donors still haven’t returned their spare box to virgin, as they couldn’t get through to the customer service desk.
Can we move the spare box to the oldies house until virgin sort out their connection or is that just likely to drag the erstwhile donors into a similar situation and loss of service?
Would a second box work in another address? Do virgin check location? Could be a longer term solution if it works.
Parents virgin tv box was slowing dying, in June we called and asked for help. They said they’d send a new box. Grand. It arrived, but without the power cable. So we called and said it’s missing a vital part, electricity. They said a new cable would be posted out. Hold off disconnecting the old we said. But they didn’t. TV disappeared. Landline and internet are grand.
Another sibling household has a second box they don’t use often so we pinched the cable from that and all was well. The missing cable never arrived, we contacted virgin and they said no they would never send a cable on its own so they’d send a new box. But nothing arrived.
Then the donors wanted to get rid of their second box and figured that virgin would want all the bits back so we called virgin 2 weeks ago and reminded them about the missing cable. A new box appeared on the doorstep, a few days later a text arrived saying a box was en route. Better late than never. So we took the needed cable from the box and returned it to the donors.
Then parents TV went off. Called V. And they said plug in new box. We did that… 10 days and dozens of calls later still no tv.
The donors still haven’t returned their spare box to virgin, as they couldn’t get through to the customer service desk.
Can we move the spare box to the oldies house until virgin sort out their connection or is that just likely to drag the erstwhile donors into a similar situation and loss of service?
Would a second box work in another address? Do virgin check location? Could be a longer term solution if it works.