Use or lose annual leave?

[josh8267]

Hi all,

I'm posting on behalf of someone. They took up a retail job last Sep. They were let go last week (still on probation) and their final payslip had 14 hours holiday pay which I presume was just for 2020?
The person worked 40/50 hours per week.

They had a couple of days off in 2019 but were made take as one of their 2 days off that week. So they took no annual leave in the period of sep to dec 19. The ex employer has said it is gone now as it wasn't taken. Can they do this?

Thanks in advance.

Some employers have what they call company call days check to see did they got paid holidays for the days they were made take,
I have seen this clause in company union agreements there are several reasons why,