Upgrading from Virgin Horizon Box to Virgin 360 Box

I hope I'm not derailing the thread, but I've just been told by Virgin that their Virgin 360 service is not available on a main thoroughfare in Kimmage, and that it is not possible for them to offer me anything better than my existing 15 year old DVR DCI6221 scart only box (the predecessor to the Horizon box).

75 quid a month for passable broadband, and TV box that is not fit for purpose.

I was told that my options are to remain on the existing package, or just downgrade to broadband only.

Could that possibly be correct?
 
Interesting to see that the FM signal is important for you.
 
but I've just been told by Virgin that their Virgin 360 service is not available on a main thoroughfare in Kimmage, and that it is not possible for them to offer me anything better than my existing 15 year old DVR DCI6221 scart only box (the predecessor to the Horizon box).

There might be a neighbouring property owner who is refusing them permission to extend cables across their property in order to reach yours.
 
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