Wondering can any one advise. Got my credit card statement, noticed a transaction I did not recognise. Rang the company and explained to them. The transaction was for a substantial amount of money and turns out that it was a yearly renewable subscription for a TV channel.
The company rang the TV chanel for me and my means of a conference call the chanel confirmed that the subscription was ordered on my credit card under my name in 2003 and was renewable every year.
When I asked them to confirm my address the address they had is of course different from mine as is the sky viewing card number. Problem is I recognised the address of that of a relative who was using my card previously and as a result I had my card and number changed in 2004 when I found out. In fact my card number has been changed twice since.
The company claim that they are not liable as recurring authorisations need to be cancelled by the person who purchased. Fine if you knew it was ordered on your card. They will accept no liability and have told me it is up to me to pay.
My point is that I changed my card and number for security reasons which I explained to them at the time but still something was charged to an invalid credit card with a different number.
The TV channel will not even cancel the subscription unless I give 30 days notice even though it is clear to all that I did not order it. The credit card company will not budge as the criteria regarding recurring authorisations are set out in their terms and conditions.
My point is that it was charged to an invalid card which was cancelled for security reasons. Does this means that if a criminal gets hold of your card number and makes a recurring authorisation that even though the card is cancelled the payment will still be taked from your account and it is up to you to cancel an authorisation which you never made.
Please advise
The company rang the TV chanel for me and my means of a conference call the chanel confirmed that the subscription was ordered on my credit card under my name in 2003 and was renewable every year.
When I asked them to confirm my address the address they had is of course different from mine as is the sky viewing card number. Problem is I recognised the address of that of a relative who was using my card previously and as a result I had my card and number changed in 2004 when I found out. In fact my card number has been changed twice since.
The company claim that they are not liable as recurring authorisations need to be cancelled by the person who purchased. Fine if you knew it was ordered on your card. They will accept no liability and have told me it is up to me to pay.
My point is that I changed my card and number for security reasons which I explained to them at the time but still something was charged to an invalid credit card with a different number.
The TV channel will not even cancel the subscription unless I give 30 days notice even though it is clear to all that I did not order it. The credit card company will not budge as the criteria regarding recurring authorisations are set out in their terms and conditions.
My point is that it was charged to an invalid card which was cancelled for security reasons. Does this means that if a criminal gets hold of your card number and makes a recurring authorisation that even though the card is cancelled the payment will still be taked from your account and it is up to you to cancel an authorisation which you never made.
Please advise