My wife is having similar problems at the moment. She tried to use her card in a petrol station but it kept refusing her pin number. After 3 attempts the system said that her card was blocked. Luckily enough I had €80 in cash on me to pay for the petrol purchased. When we got home she rang the credit card company and was told that her card was not blocked and that she could continue to use it. Yesterday she attempted to purchase €30 of phone credit with her card in a local supermarket and her purchase was refused because her card was blocked. Thankfully she had the €30 in cash to pay for the transaction. While she was in the shop she became upset because there were 2 men shouting at her to move along (It was an Off Licence and these were gentlemen of the road stocking up at opening time). Back home and another phone call to Ulster Bank Credit Card Company to make a complaint. They said that someone would ring back. Still waiting.
I can assure you that I will not be accepting an apology from Ulster Bank. I could paper my room with the number of apologies I have been given from them. These people don't listen and they don't learn.
OP should have contacted the credit card section directly to inform him that he was going abroad. Do not leave this up to the branch.
It was just an ATM card/debit card, but was only using it to withdraw money - or trying to. I still haven't had any call back but I'm going to contact them again - I'm determined to get back the credit I had to spend to sort it out. We'll see what happens.
When I arrived home, I went into my branch 20th Feb & told them the story. They apologized & I said I wanted the credit refunded to me - as I'd informed them & they hadn't txt me or emailed me about the stop being put on. (I also couldn't understand why they blocked my online access as it is a different pin from my card - they could have sent me a message through that).
You got what you requested. Credit refunded and an apology. FWIW, I never ring or email banks. I write letters so there's a record of the correspondance.Should I just take my €50 & forget it?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?