I mentioned this in a post about travel previously, but wanted some views on what to do next.
Briefly, my UB card was stopped while in Australia recently.
I had called into my branch before I went & advised that I would be in Australia & they duly noted it on my account. I lodged €2,000 to my account. I used my card once in Sydney with no problem, then the next time I tried it was blocked.
My access to my on line account was also blocked. I rang the number & explained the problem, was passed from pillar to post.
I said that I'd informed my branch but they said they didn't have access to that information. They wouldn't ring me back, they don't have that facility either.
Anyway, I was cut off - my €50 credit on my phone ran out. I had to borrow a phone & got it sorted out.
When I arrived home, I went into my branch 20th Feb & told them the story. They apologized & I said I wanted the credit refunded to me - as I'd informed them & they hadn't txt me or emailed me about the stop being put on. (I also couldn't understand why they blocked my online access as it is a different pin from my card - they could have sent me a message through that).
I've heard nothing more from them, although I emailed the branch & rang them - they said they would ring me back but haven't bothered.
I looked up the Ulster Bank complaints information & they give a timetable about how they look after complaints - but it's obviously not working for me!
Should I contact the banking ombudsman or keep trying with Ulster bank? Stopping my card was not only very annoying & inconvenient, but also embarrassing!
Any views would be appreciated.
Briefly, my UB card was stopped while in Australia recently.
I had called into my branch before I went & advised that I would be in Australia & they duly noted it on my account. I lodged €2,000 to my account. I used my card once in Sydney with no problem, then the next time I tried it was blocked.
My access to my on line account was also blocked. I rang the number & explained the problem, was passed from pillar to post.
I said that I'd informed my branch but they said they didn't have access to that information. They wouldn't ring me back, they don't have that facility either.
Anyway, I was cut off - my €50 credit on my phone ran out. I had to borrow a phone & got it sorted out.
When I arrived home, I went into my branch 20th Feb & told them the story. They apologized & I said I wanted the credit refunded to me - as I'd informed them & they hadn't txt me or emailed me about the stop being put on. (I also couldn't understand why they blocked my online access as it is a different pin from my card - they could have sent me a message through that).
I've heard nothing more from them, although I emailed the branch & rang them - they said they would ring me back but haven't bothered.
I looked up the Ulster Bank complaints information & they give a timetable about how they look after complaints - but it's obviously not working for me!
Should I contact the banking ombudsman or keep trying with Ulster bank? Stopping my card was not only very annoying & inconvenient, but also embarrassing!
Any views would be appreciated.
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