No offence but you sign yourself into the 12 month contract when you sign up. After some initial glitches with their support service I have had no problems since going on broadband trial in February and having started the 12 month contract in May of this year. I haven't had any major problems with the service itself either (one or two temporary and brief outages) and most of our calls are free. As ever, different people (and call profiles) mean that different telcos may be best for their needs.