TV provider with best customer service

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Purple

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I have Sky TV and the box keeps losing it's connection with the internet. I've had a technician "engineer" out but the problem is reoccurring.
I'm not willing to spend 20 minutes listening to an AI Bot. Is there any TV provider that has a customer support line which is answered by a human? I don't care about the price.
 
I find Sky's customer service to be pretty good, just skip through the bot stuff and you get a human eventually.

Not sure if any other provider is any better. Staff are the highest cost, so having as few of them as possible is the model for these utility providers.

Btw, we have Sky broadband and it drops all the time. Don't know if switching will solve the problem as they'll be using the same lines. Sky tv works fine though.
 
I presume you have broadband through Sky as well? If not, the issue could be with that provider or possibly where your router is positioned?

I've found Virgin ok the couple of times I've had to ring them, only issue is needing the patience of Job before someone finally answers.
 
Peanuts20 said:
I presume you have broadband through Sky as well?
Click to expand...
No, it's with Virgin.
Peanuts20 said:
If not, the issue could be with that provider or possibly where your router is positioned?
Click to expand...
The TV connects fine to the internet.
Peanuts20 said:
I've found Virgin ok the couple of times I've had to ring them, only issue is needing the patience of Job before someone finally answers.
Click to expand...
I'd happily move to Virgin if there was an option to speak to a real person in a reasonable amount of time. There has to be a gap in the market for a premium level subscription that gives access to proper customer service. I'd happily pay an extra €20 a month for that.
 
Best decision I made was using Freesat and Saorview for TV. Especially since these days there's very little broadcast TV watched in this house. I'd be annoyed to be paying €80 a month or whatever it is for maybe 2 hours of viewing a week.
 
You probably need a replacement box.
Threaten to cancel if they refuse.
They may of course cite what ever contract you're on, but stress you're walking unless this is resolved.
 
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