I very rarely go into my bank, even less would I have reason to ring them. But today I had to ring, my son needs a student account setting up and I wanted to know if we need an appointment and what to bring along.
Ring branch on their direct number to met with a series of Press 1,2 and so on options. Press 3 for new account queries. Rings and ring and rings so I hang up and try again. This time go through to press for operator assistance...who cannot help me as I need to speak to customer services. Get put through to them only to get a recorded message and have to leave my name and number. That was 2 hours ago....
When did they become so bad, are they all like this now?
Ring branch on their direct number to met with a series of Press 1,2 and so on options. Press 3 for new account queries. Rings and ring and rings so I hang up and try again. This time go through to press for operator assistance...who cannot help me as I need to speak to customer services. Get put through to them only to get a recorded message and have to leave my name and number. That was 2 hours ago....
When did they become so bad, are they all like this now?