Three mobile credit disappeared suddenly

S

someCitizen

Registered User
Messages
56
I have auto topups enabled on three and recently bought credit through this but woke up to all my credit gone and a "low balance" text from three.
I cant figure it out, could there be an issue on their side?
 
Can't you see what the credit was used for via your online account? If not then you'll probably have to contact Three support for assistance.
 
Same here, I topped up again so I could use data, but it'll be contacting support.

community.three .ie/t5/Prepay-Plans-and-Services/bd-p/PrepayPlans


Seems plenty of others facing this issue
 
Glad to see it's a general issue. My data allowance incorrectly expired overnight, which caused my credit to be used up. Very bad timing, as I was admitted to hospital yesterday!
 
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