The UK Financial Ombudsman gives guidance on how he approaches common problems

[Brendan Burgess]

Raging Bull refers to this in another thread.

It's a really great idea which the Irish FSO could take up.

For example, in this note, it sets out how it approaches complaints, where the lender sets up the mortgage incorrectly and sets too low a monthly repayment

[broken link removed]


They also have a Technical Advice Desk which

is the ombudsman's information resource for businesses and consumer advisers. We can give an informal steer on how the ombudsman might approach a particular complaint - or answer more general questions about our rules and how we work.

 

[Raging Bull]

It would certainly help them with their case load. If banks etc knew their likely rationale they might be more willing to resolve problems before they end up in FSO