Tele 2 scam

F

foxylady

Registered User
Messages
1,460
If you are thinking of signing up to tele2 based on their 3 hours of free calls, dont bother. - beacuse instead of receiving 3 hours of calls free i.e 180 minutes. they just deduct €1.64 from your bill which they calculate the cost of 3 hours to be.
 
Do you disagree with their calculation? I'm not clear why you consider this to be a scam.
 
RainyDay said:
Do you disagree with their calculation?
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I'm guessing here but maybe tele2 has a minimum call charge in which case, for example, 90 x 2 minute calls would probably cost a lot more than €1.64.

Does €1.64 represent the cost of a 180 minute call???
 
"Based on a call credit value of 3 hours of national evening calls from a fixed line to a fixed line (at 1.1 cent/minute) used in calls of more than 6 minutes in duration. Other types of calls cost more and will use the credit more quickly (minimum call charge of 6.35 cent)."

It's in the small print on the very bottom of their home page. They really should say "Up to" .... "3 hours of free phone calls" in the banner ad at the top of page.
 
RainyDay said:
Do you disagree with their calculation? I'm not clear why you consider this to be a scam.
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I consider this to be a scam because it says 3 hours free and hours are measured in minutes ie 180 mins, they should just say that they will deduct this much off your first bill.
 
foxylady said:
I consider this to be a scam because it says 3 hours free and hours are measured in minutes ie 180 mins, they should just say that they will deduct this much off your first bill.
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I still don't get it - Are you disagreeing with the amount? Or just the manner in which it is deducted?
 
Ahh come on - this is blatently deceitful advertising - by my calculations if you made about 26 calls lasting 1 second - where you just got someone's answering machine there goes your "3 hours of calls". (26*6.35= Eur1.65)

Small print just ain't good enough.

At least with Eircom's talktime package minutes are minutes and you could theoretically make over 5000 calls lasting 2 seconds for a 180 minute allowance. Tele2 putting a minimum call charge of 6.35 cent into a free calls option is nothing more than a serious attempt to pull the wool over people's eyes.

Fair play for bringing this up!
 
RainyDay said:
I still don't get it - Are you disagreeing with the amount? Or just the manner in which it is deducted?
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I am disagreeing with fact you are not getting 180 minutes as stated . they should really say in the ad that your first bill will be decucted by 180 minutes charged at 1.1 c , but the n no-one would be interested . so they are blatantly decieiving people my making them think its based on time not cost.
 
podgerodge said:
Small print just ain't good enough.
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While, in general, you can't argue with the principle of a statement like this, I think it's a cop-out of the highest order to use it as an excuse for getting yourself into a situation that you didn't fully understand, or weren't 100% aware of.

In everything that you do these days, there's small print. And everyone knows that.

If you don't read the small print, you're doing yourself a disservice.
 
So by your reckoning, what should be the value of the 3 free hours?
 
C2H5OH said:
They really should say "Up to" .... "3 hours of free phone calls" in the banner ad at the top of page.
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You've hit the nail on the head there as far as I can see.
 

its a bit hard to read small print when this is foffered to you over the phone
 
RainyDay said:
So by your reckoning, what should be the value of the 3 free hours?
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well it should be like this. if your calls total say 3hrs 40 mins then you should only have to pay for the 40 minutes
 
foxylady said:
well it should be like this. if your calls total say 3hrs 40 mins then you should only have to pay for the 40 minutes
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Thanks - So in financial terms, what is the difference between 'only paying for the 40 minutes' as you suggest and paying for 3 hrd 40 mins and getting the initial discount off your bill.
 
Because 3 hours is defined by Them and not by You. It's potentially 3 hours if you use the phone exactly as they suggest in their ad. But it could be far far less. 180 minutes would be Really 3 hours whatever way you used the phone. If Foxylady used the phone for lots of short phone calls she would end up paying a lot more than if she only had to pay for the 40 minutes in her example.

"Based on a call credit value of 3 hours of national evening calls from a fixed line to a fixed line (at 1.1 cent/minute) used in calls of more than 6 minutes in duration. Other types of calls cost more and will use the credit more quickly (minimum call charge of 6.35 cent)."
 
OK - I think I'm finally starting to understand this, though I'd still love to see some sample calculations. In all fairness, their banner ad does contain an '*', i.e. "3 hours *" so it's not all that surprising that there are some terms & conditions around this.
 
podgerodge said:
if you made about 26 calls lasting 1 second - where you just got someone's answering machine there goes your "3 hours of calls". (26*6.35= Eur1.65).
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Eircom's talktime package minutes are minutes and you could theoretically make over 5000 calls lasting 2 seconds for a 180 minute allowance. (because it does not incorporate minimum charge of 6.35cent).
 
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