Taking case to Financial Ombudsman



I am in a similar position and have already put it on AAM but no great reaction.

Loan started 2000, Loan Payments direct to Manager on request as no statements ever received. 2003 after Manager moved, Bank called and I told them that I genuinely had forgotten about Loan. Bank acknowledged mistake and set loan to no interest. Started repayments, each time requested statements. Nothing so I stopped payments. Statements started but balance incorrect but I have cleared the o/d balance they reckon. Have a lean on a Life Policy but Bank refuse to release lean.

Now have given them one week to release lean or else I go the the Ombudsman. But what a pain and a waste of time trying to deal with it. Any ideas ?