A relative was recently involved in a car accident leaving them with a severe brain injury and only time will tell how much he will recover, currently they can't speak or act for themselves.
His adult children and partner have been instructing and paying for his care and attempting to contact VHI on his behalf. VHI refuse to speak with them or entertain claims as they are not listed on his policy and they have requested my assistance. I'm not sure what I can do but I'll contact them tomorrow to remove the emotion from the discussion.
In the meantime, I was wondering if anyone here could advise how this should work. They have been paying other utility bills too so there's a lot to be sorted out.
An added complication is an ex-wife who hasn't been seen in 20 years but I'm assuming has legal rights/powers here? The partner of 15 years was never formalised and it appears he had and paid most shared bills etc in his name.
His adult children and partner have been instructing and paying for his care and attempting to contact VHI on his behalf. VHI refuse to speak with them or entertain claims as they are not listed on his policy and they have requested my assistance. I'm not sure what I can do but I'll contact them tomorrow to remove the emotion from the discussion.
In the meantime, I was wondering if anyone here could advise how this should work. They have been paying other utility bills too so there's a lot to be sorted out.
An added complication is an ex-wife who hasn't been seen in 20 years but I'm assuming has legal rights/powers here? The partner of 15 years was never formalised and it appears he had and paid most shared bills etc in his name.