Hi Brendan,
AIB finally sent me the email today with the appeals pack, 5 days after I requested it. (I've attached it)
I downloaded the form online here last week, filled it out by hand and sent it via registered post Friday because I was afraid of missing the deadline.
I just looked at the pack AIB sent me and the form reference is IRPD. The form I downloaded and sent in had the reference IRPA. I've checked both forms and the differences between the 2 forms are:
1. Reference: IRPD not IRPA
2. In the new IRPD form they have removed the following from para 6 of the general instructions "If you would like to nominate a Third Party to be the primary point of contact in relation to the Tracker Mortgage Review, please complete the Third Party Letter of Authority on pages 14 and 15."
3. They have removed the third party letter of authority.
My questions - will the IRPA form that I sent in suffice for my appeal or should I now complete the IRPD form and send that one in? The deadline is getting close so I want to ensure I don't miss it. Also, the form they sent me allows me to edit it online, it doesn't state anywhere (that I can see) that the form can not be hand written, therefore I assume there should be no reason for the BDO not to process my appeal just because it is handwritten?