Statement from an old closed account

[tnegun]

I was in BOI today looking for the statement detail from an account for a now-closed account in operation from early 2013 to mid-2015. The could only give me the opening and closing page saying this was due to 7 years had elapsing since it had opened. I tried arguing that might explain a few months missing but not everything and that they had the first page from March 2013 so there was a contradiction in what they were saying, branch manager confirmed the same but did say they would ecalate internally. Should they still have these details?

 

[Peanuts20]

In a nutshell, no. Normal requirements is for them to hold records for 7 years. Not sure why they would have kept the first page to be honest, might have been a fluke.

 

[Grizzly]

I would put money on it that they have all the details and transactions on file. I worked for the BoI years ago and they kept stuff forever. Keep the pressure up, you may have to pay a fee though.

 

[tnegun]

I don't mind paying if it's a reasonable cost. It was the blanket that account was opened more that 7 years ago response so it's gone that got me. I said it would be fair enough if I could only go back 7 years from today but thought that their interpretation was flawed using the account opening date so it expired in March of this year.

 

[Monbretia]

It's gone from their systems in branch but is probably archived off site in storage facilities. There is usually a charge per page of the statement. It won't be instant, they will have to request that box back and someone goes through it to find the relevant stuff.