Client: Stephen, thanks a million for suggestion for that investment and confirming the account is set up with the fund manager. I have transferred 500k to your bank account today for you to make the subscription payment on my behalf. My bank has confirmed that you have received the money this morning.If it's not about the money, why are you complaining?
20 years ago, people used to send instruction to do things by letter, it would take a number of days and people expected that. These days, people expect a reply to email within a hour or two.
The solicitors simply have a lot of clients and can't action everything immediately. It doesn't mean they disrespect you or think of you as a lesser person. It simply means they have other client work that is ahead of yours and will get to it as soon as they can.
Client: Stephen, just wondering about that investment. It was T+ 1 settlement so would have expected the confirmation by now
Stephen: Oh sorry about that, I was up to my eyes. I will make the subscription payment for you today.
Client: Eh ok. But the special offer on the fund has ended. I will now to pay the €500 subscription fee.
Stephen: Ah sure these things happen.
Client: Because you were busy?
Stephen: You are not my only client
Client: I know that but I transferred 500k to your account last week and you just sat on 500k for days without telling me?
Stephen: Today is the first chance I got. I had client meetings.
Client: Oh silly me for complaining.