Hi, I'm just wondering if anyone has any experience with using the small claims court? I lodged a claim against a large retailer as the item we bought was faulty and they wouldn't give a refund. This was back in August and no progress since! They wrote to us early September asking for the receipt which we provided immediately and we have not heard a thing since. I have followed up by phone and email but get nowhere. Is this normal? I thought they were supposed to assist with speedy resolutions.