"oh yes your first phone rental is FREE and covered by SW but now you have a second phone and you must pay" - As I predicted I got this line from the agent when I phoned them during the week. I had to repeat myself that they phoned me and offered a FREE phone courtesy of the Social Welfare. I had to send the phone back. Does anybody have a valid e-mail address for eircom Customer service? PM it to me if you dont want to make it public.