Samsung TV warranty issues

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bond-007

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I purchased my Samsung 32 inch HD ready TV last year. About 1 month ago the hdmi function stopped working so Sky HD was no longer working. Sky box said there was a problem with the TV. Rang Sky, they said call Samsung. Samsung blame Sky. Endless loop.

Now, in the meantime I reconnected the Sky box via component which restored HDTV from Sky. I purchased a HDMI dvd player and hooked that up to the tv and it wouldn't work. Tried a new HDMI cable and same result.

The problem is that the TV cannot handle HDCP which is an encryption method used by SKY and DVD players.

I called Samsung again and basically they told me to get lost as the TV was over 1 year old.

Questions.

1. Do I have any rights here? The TV I bought now cannot be used in HDMI mode. I can work around the problem but that is not the point.

2. Is the 1 year warranty a thing of the past? I thought that under European regulations that a min of 2 years was required.

3. Would I get anywhere arguing that the TV is not fit for purpose?

Any advice would be appreciated.
 
why don't you go back to where you bought the TV...thats where you have the sale contract with.

Also how are you sure that the HDMI is faulty on the TV, it could be faulty on the skybox? have you tried a different cable?
 
Tried 3 different cables.

Tried sky box and dvd player on a different HDMI tv. They worked.

why don't you go back to where you bought the TV...thats where you have the sale contract with.
Click to expand...
They have washed their hands. 1 year is all you get they said.
 
Is there a menu option to reset it back to factory defaults, or there could be a combination of buttons to hold while it is switched on. Whats it model number?
 
the crowd that you bought the TV can't wash their hands of it. The sale of goods and supply of services act states that the goods must be fit for purpose, for a reasonable length of time. The interpretation of reasonable length of time is upto a Judge. A guarantee is simply a bonus which manufacturers offer and retailers pass on but the law gives you superior entitlements. I would suggest you write to the seller giving them 7 days to repair/replace the TV or you will go to small claims court, which would cost you 8 (maybe its gone up?)
Nobody else can sort the problem but the seller as you don't have a contract with anyone else. (sale/purchase)
 
I have taken your arguments to the seller and they have reluctantly agreed to send it for repair but I must send it to them first at my expense. Also the TV will be gone for up to 3 months, which to me is unacceptable.

I suppose they now have me over a barrel as they have offered to repair it even though the terms are unfavourable to me.
 
Thats normal that you have to bring it back to them...(the product is faulty not the transport.
However the 3 months is very bad. If I was in your place then I'd tell them thats unacceptable and unreasonable (very important that everything is reasonable) and that unless they improve this you'll continue to small claims court to enforce your rights.
You have to accept the offer of repair so long as its properly done, fixes the fault and is completed in a reasonable time frame (i'd reckon that to be 2 weeks)
Watch how the small claims court will perk them up....works every time!
 
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