Ryanair. Frustrating website security feature. Re-enter security code every few mins.

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I could tolerate putting in the security code once but not every time I scroll forward and backward to check dates. I am trying to match up times and dates and prices with apartment availability on Holiday Rentals in various locations. And what's with this €14.99 sale price that has been around for months.......boring!
 
I have been traveling with Ryanair for many years without any problems but this security stuff has put me completely off. I've been trying to book a trip to France for next spring but have given up on it. I actually thought there was a problem with my computer after I had put in the codes 6 times.
I'm gone to Aer Lingus and their prices are better
 
There must be a fault with this new set up. Why we have to keep inputting a code every few minutes is beyond me and it's not as if it is a short code, it's a double sized one.
 
I think Ryanair have done wonderful things in how they have opened up air travel to the masses. Having said that, I haven't flown with them for years because they IMO treat customers like cattle. There are so many hidden charges and restrictions and worries that (a) the flight will be cancelled or (b) that the ID I have or printed off checkin receipt etc will be refused at the gate, I just don't bother. I've never used skyscanner.ie until I saw it recommend above. I've given it a go and it's very good...the best thing I like about it is that Ryanair is not listed!! Thanks for the cheap fares others are offerring Ryanair
 
Firefly said:
I think Ryanair have done wonderful things in how they have opened up air travel to the masses. Having said that, I haven't flown with them for years because they IMO treat customers like cattle. There are so many hidden charges and restrictions and worries that (a) the flight will be cancelled or (b) that the ID I have or printed off checkin receipt etc will be refused at the gate, I just don't bother. I've never used skyscanner.ie until I saw it recommend above. I've given it a go and it's very good...the best thing I like about it is that Ryanair is not listed!! Thanks for the cheap fares others are offerring Ryanair
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I just checked Skyscanner.ie. Ryanair features very prominently on it and when you choose 'book now' it transfers you to Ryanair's website. The price quoted is estimated and a good bit away from the actual price but all in all it's only good busniess for Ryanair.
 
Slim said:
I just checked Skyscanner.ie. Ryanair features very prominently on it and when you choose 'book now' it transfers you to Ryanair's website. The price quoted is estimated and a good bit away from the actual price but all in all it's only good busniess for Ryanair.
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Ahh..I didn't realise that...Ryanair mustn't fly to near (in Ryanair's case the same country) as to where I was looking for!
 
I have just been on the site again and in the space of 3 minutes I had to input 6 codes, I just gave up again!
 
Stronge said:
I have just been on the site again and in the space of 3 minutes I had to input 6 codes, I just gave up again!
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same here. I hate this new feature. Like others I need very very little excuse to fly with a competitor.
 
I agree, I have gone in a few times to look for flights Jan/Feb 2012 and I give up each time after inputting a number of security codes.
 
I have input the security codes at least six times this morning. After I did it the last time I was told that the Booking system is temporarily unavailable. Grrrr! I am wondering if Ryanair is trying to stop people browsing and cookieising them so that they will end up purchasing the more expensive flights out of frustration?
 
Is it my imagination or is the security thing getting worse. I can't seem to carry out any type of search without having to input a new secure code over and over.
 
Soon you will have to tick a box to show that you are over 18 before entering the site. With the new sadomasochistic security features, high prices, charges and scantily clad women presented to you, you might even be directed to ryanair.xxx Credit cards at the ready....boys.
 
I have emailed Ryanair Customer Service twice on this issue, including a link to this discussion. They would do well to pay heed but as I anticipate no use for Ryanair in 2012 for me, I won't be bothering with them for some time. I booked flights with Aer Lingus to Italy for May 2012 much cheaper than Ryanair's offerings. Slim
 
I'm sure when someone gets around to looking at the websites stats / how many visits converted to sales etc. in comparison to previous settings and the analytics of time spent on the site per visit etc etc they will realize the damage they are doing to their business.
 
username123 said:
Its to prevent other sites screenscraping their fares. Now you have to prove you are a human interacting with the website by entering the RECAPTCHA code. Its fairly common on websites e.g. Ticketmaster so I dont know what the big deal is.
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But other sites only require you to enter ONCE per visit. Ryanair seems to ask you to re-confirm every 30 seconds or so.

Pain in ass - and I ended up booking with Aer Lingus as I was happy with their rice and couldn't be bothered wasting time re-entering and re-entering almost unreadable captchas.
 
Firefly said:
I think Ryanair have done wonderful things in how they have opened up air travel to the masses.
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Southwest in USA were first, ryanair just did it for Ireland, but a whole host of no-frills carriers were going to come on stream anyway. Don't give them more credit than they deserve. They probably got Ireland in about 2 years before we would have had the model from others.
 
Have just booked some flights with Aer Lingus as I just could not be bothered re-entering the code again and again , I even found them difficult to read and had to put it in twice or three times at one go so eventually I just gave up and booked with Aer Lingus!
 
Wipetheslate said:
I'm sure when someone gets around to looking at the websites stats / how many visits converted to sales etc. in comparison to previous settings and the analytics of time spent on the site per visit etc etc they will realize the damage they are doing to their business.
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Lots of people browse Ryanair to see what deals are available. In my case I often do not have an idea where I actually want to go on holiday so I browse through Ryanair to get ideas. This is then narrowed down to a few places. I then go off and research hotels and apartments and I eventually end up with a hobbled together DIY job. I have had great fun doing this in the past and ended up with some unexpectedly great holidays. For the past few weeks I have been trying to do the same but I have ended up just logging off the Ryanair website in total frustration. Has any of the muppets in Ryanair even tried using their own site to price a holiday? We are not all screenscrapers out here you know!
 
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