I’m just back from Spain with my family and had an “interesting” experience on the flight home with Ryanair. I wonder if anyone has ever come across similar.
I checked in for both the outbound and return flights before leaving Dublin. I saved the electronic boarding passes to my Apple wallet and even printed them to have hard copies just in case.
Nearing the end of our holiday, my wife and I considered extending the holiday. I went into the Ryanair app, followed the instructions to change flights, looked at the options we were presented with, and ultimately decided against it. I closed the app and thought no more of it.
We turned up to the airport today and used our boarding passes to go through security. At the gate, however, we were refused boarding, on the basis that (unbeknownst to me), we had been checked out when we had clicked through the change flights option, notwithstanding that we didn’t actually change the flights. I opened my Ryanair app and it was still showing us as checked in.
I politely but firmly argued my case with the Ryanair person at the gate, and showed him the app showing us as checked in, but I got nowhere. He was able to show me on his screen some sort of internal record of us being checked out for the flight, and also showed me a “check in” option on the app which I had paid no attention to given that we were already checked in according to the app. He said it would cost us €30 per person for him to check us in at the gate. I refused after arguing for ages, but ultimately he was perfectly willing to close the flight and let it leave without us, so with my wife and 2 young kids in tow, I had no choice but to pay it.
I wonder has anyone ever heard of something like this happening? It sounds like a flaw with the Ryanair system. I have absolutely zero expectation of getting anywhere with a complaint to Ryanair, but I will raise one nonetheless.
Just to add that I have flown Ryanair for years without any issues whatsoever, and will fly with them again.
I checked in for both the outbound and return flights before leaving Dublin. I saved the electronic boarding passes to my Apple wallet and even printed them to have hard copies just in case.
Nearing the end of our holiday, my wife and I considered extending the holiday. I went into the Ryanair app, followed the instructions to change flights, looked at the options we were presented with, and ultimately decided against it. I closed the app and thought no more of it.
We turned up to the airport today and used our boarding passes to go through security. At the gate, however, we were refused boarding, on the basis that (unbeknownst to me), we had been checked out when we had clicked through the change flights option, notwithstanding that we didn’t actually change the flights. I opened my Ryanair app and it was still showing us as checked in.
I politely but firmly argued my case with the Ryanair person at the gate, and showed him the app showing us as checked in, but I got nowhere. He was able to show me on his screen some sort of internal record of us being checked out for the flight, and also showed me a “check in” option on the app which I had paid no attention to given that we were already checked in according to the app. He said it would cost us €30 per person for him to check us in at the gate. I refused after arguing for ages, but ultimately he was perfectly willing to close the flight and let it leave without us, so with my wife and 2 young kids in tow, I had no choice but to pay it.
I wonder has anyone ever heard of something like this happening? It sounds like a flaw with the Ryanair system. I have absolutely zero expectation of getting anywhere with a complaint to Ryanair, but I will raise one nonetheless.
Just to add that I have flown Ryanair for years without any issues whatsoever, and will fly with them again.
kay