As soon as they re-schedule a flight they should issue an immediate email. Even if it is re-scheduled a few times.
It is not that difficult a thing to do.
Random selection of clothes stolen from another passenger's 'lost' luggage.Not a place to be considering the window disappearing last week
That was generous, would love to see the Ryanair equivalent, probably a loincloth
....or when they send you their confirmation of booking email they could insert the word "provisional" beside the departure times?Alternatively, as soon as they take a booking they chould issue an email informing the purchaser to read the terms and conditions that apply.
Why would you think this? You are making an assumption that people are stupid. Just because it happened to you....Lots of customers will notice the first or second email, and ignore the third one which is most important and as a result, potentially miss their flight.
Ah, if you're going to read the T&CS, wouldn't it be better to do so before purchasing???Alternatively, as soon as a booking has been made and paid for, the confirmation email could advise the purchaser (i) to read the terms and conditions that apply to that booking.
Ah, if you're going to read the T&CS, wouldn't it be better to do so before purchasing???
If we change flight timings or numbers before scheduled departure, we will notify you about these changes by e-mail and text message at least 90 days prior to departure time. If you have not received the notification, it means that the schedule is yet to be finalized and the flight departure time may change back to the original.
Yes, but you suggested they should read all the T&Cs after booking. I'd imagine someone who can't be bothered reading before purchase isn't likely to read them after purchase. Indeed, many who run into issues still don't read them before complaining.But of course! However, it's clear from this thread that many purchasers prefer to buy first and ask questions afterwards!
Next week I will be within 90 days of my departure and I have received no email yet to say that my flight times have been changed by over 4 hours.
This is the email below that I got from Ryanair customer service some months back.
So if I don't get any email it looks as if the flight times are going to change back to the original flight times.
But, I know that this is not going to happen.
So you can still change to these but you want the difference back ? If so, then that's the chance you take by booking any flight early.To add insult to injury I paid €78 per person for my outward flights because I wanted a specific time....these flights are now €46 per person. The return flights are now cheaper by €10 each also. There are two of us travelling.
Update. I finally got my email to tell me that my outward flight time and inward flight time had been changed by circa 4 hours. It is approximately 90 days before my travel dates.
I was not given a choice to cancel my flights though. Why?
Ryanair will give you the option of cancelling with full refund if the change is greater than 5 hours. Happened to me recently.Update.
I finally got my email to tell me that my outward flight time and inward flight time had been changed by circa 4 hours. It is approximately 90 days before my travel dates.
This is the email that I got.
You can choose to change your flight to the next available flight on the same route or to a flight departing one day before or one day after your new departure time. There are no flight change fees and you do not have to pay any fare difference.
• XXXXXXX to contact our Customer Service team (subject to opening hours) if you wish to avail of the free change option.
• Please note that any changes exceeding the above periods will be subject to flight change fees and additional fare difference (if applicable).
I was not given a choice to cancel my flights though. Why?
The problem I have is that I now have to get a taxi from the airport to my destination and a taxi from my destination to the airport. The price will be €120 at least and possibly more.
To add insult to injury I paid €78 per person for my outward flights because I wanted a specific time....these flights are now €46 per person. The return flights are now cheaper by €10 each also. There are two of us travelling.
If I had been given the option to cancel I could have bought them back at the lower price.
So all in all not too happy with Ryanair on this occasion.
No. I have no choice in the matter. I specifically chose a certain flight on a certain day at a time suitable to me. I paid extra for these flights compared to other flights on the day. They were mid morning to lunchtime flights. Flights on a day either side were either early morning flights or late evening flights and also considerably cheaper.So you can still change to these but you want the difference back ?
Not quite true.Being a point-to-point airline they have no interest whatsoever in what your travelling arrangements may have been after you had disembarked from their aircraft.
.....and after they reschedule your flights AND after they have sold you car hire or transfers , parking etc........they just forget about you.....Not quite true.
Ryanair offer on their website, hotels, transfers etc. as you go through the booking process.
If they sell you these add on services then they should be responsible for sorting out the mess that they have caused and not you.Being a point-to-point airline they have no interest whatsoever in what your travelling arrangements may have been after you had disembarked from their aircraft.
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