mandelbrot
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But the fact remains that they are well capable of handling operational tasks like issuing invoices & charging VAT etc without continually relying on professionals to do the thinking for them.
Not continually, no, but normally in a small business they carry out those operations based on how they've been advised they should, and then they depend on their accountant to periodically check that it's been done right. In the context we're looking at here, people who were moving from being employees to proprietary directors of Ltd companies and felt understandably out of their depth were given specific advice that this was the correct way to do things, and the advice was incorrect.
In the case of yop, which has kicked this whole thing off again, he's a sole trader, and therefore mileage could never be applicable - I stand over my original opinion that regardless of how easily he could have clarified the thing himself, this was something that his accountant specifically told him he could and should do. If your doctor told you to "take one of these twice a day", you shouldn't decide to do otherwise based on some googling!