Hi all,
For those of you who have on-line billing with you refuse provider, just a quick suggestion to check the number of lifts they're charging you for.
I've noticed 2 instances in the last couple of months where they're charging me for 2 extra lifts. I don't believe it's a deliberate effort by the refuse company to overcharge thought. What appears to have happened is that when they emptied my black bin and put it down, it wasn't fully emptied, so they lifted it again. As a result, I was charged for 2 "black bin" lifts instead of 1. Something similar happened for my green bin i.e. not fully emptied after the first lift so they lifted it again and fully emptied it but charged me for 2 lifts instead of 1.
I got on to the company and they've credited my account with the amount for the extra lifts. It's not a lot of money, but it's better in my account than in theirs.
For those of you who have on-line billing with you refuse provider, just a quick suggestion to check the number of lifts they're charging you for.
I've noticed 2 instances in the last couple of months where they're charging me for 2 extra lifts. I don't believe it's a deliberate effort by the refuse company to overcharge thought. What appears to have happened is that when they emptied my black bin and put it down, it wasn't fully emptied, so they lifted it again. As a result, I was charged for 2 "black bin" lifts instead of 1. Something similar happened for my green bin i.e. not fully emptied after the first lift so they lifted it again and fully emptied it but charged me for 2 lifts instead of 1.
I got on to the company and they've credited my account with the amount for the extra lifts. It's not a lot of money, but it's better in my account than in theirs.