Refund from shop query

J

JimmyCorkhill

Registered User
Messages
69
Hi,
I was in a shop the other day and looking at buying a relatively expensive item of clothing. I said if I decided to return it after bringing it home and deciding I didn’t want it anymore would I be able to get a cash refund.

The employee said I could only get a refund/credit note that could be used in the shop and they would not refund me the cash amount.

So, essentially I had to spend the value of the item in the shop regardless of whether I keep it or return it.

Maybe this is normal and if it is, so be it, but I just wanted to check.

Thanks
 

Your rights when you buy in a shop

Find out about your rights when you buy something in a shop.
www.citizensinformation.ie www.citizensinformation.ie

Returning something you don’t want​

You do not have an automatic right to a refund when returning something you bought in a shop because you have changed your mind.

If there is nothing wrong with the item (for example, there is no fault) you have no legal right to return the goods. Whether or not you can get your money back depends on the seller’s returns policy.

However, many sellers voluntarily allow customers to return or replace goods during a certain time period. The seller may offer a refund, exchange or credit note as a goodwill gesture. Check what the seller’s returns policy is before you buy.
Click to expand...
 
Thanks, good to know. Funnily enough if I bought the item online from them I do have an option to return and get a full cash refund.
 
Yes, but you may have to pay the costs of returning the item depending on the seller's returns policy.

Your online shopping rights

You have strong consumer righrs when you shop online. Find out more about your online shopping rights.
www.citizensinformation.ie www.citizensinformation.ie
 
JimmyCorkhill said:
Thanks, good to know. Funnily enough if I bought the item online from them I do have an option to return and get a full cash refund.
Click to expand...
In the store you can try something on or inspect it carefully and make an informed decision. That's not always possible online.

The store, by offering a credit note, is exceeding the legal requirements in relation to changing your mind on an item.

Some stores will offer a refund as a customer service, but it would be a minority.
 
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