Refund from shop query

JimmyCorkhill

Registered User
Messages
69
Hi,
I was in a shop the other day and looking at buying a relatively expensive item of clothing. I said if I decided to return it after bringing it home and deciding I didn’t want it anymore would I be able to get a cash refund.

The employee said I could only get a refund/credit note that could be used in the shop and they would not refund me the cash amount.

So, essentially I had to spend the value of the item in the shop regardless of whether I keep it or return it.

Maybe this is normal and if it is, so be it, but I just wanted to check.

Thanks