I was in Jacobs ladder on Saturday and the service was really poor. Was there last year and had the same experience. Would not recommend it. When you pay 17 for a starter, the least you can expect is excellent service. Also the ladies toilets were dirty - the bin was overflowing and there was rubbish in the sink. Had a similar experience last year - there was no toilet paper and I told the waitress. When I went back to the toilets later that night, there was still no toilet paper. After 2 poor expensive experiences, I've given them a 2nd chance and they will not get my custom again!