Raisin: no emails regarding upcoming maturity date?

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gipimann

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I have some funds invested with Raisin\BFF, usually on a 3-month fixed rate

In the past, I have received emails from Raisin about 8 weeks in advance of the maturity date, to advise about my options (withdraw or rollover).

One of my accounts matures today, but I received no emails in respect of this account until today, which advised that the funds have been moved "as requested" from BFF to my Raisin account. I made no requests.

Anyone else experienced this?

I'll put a reminder in my calendar for future maturity dates, in case Raisin don't contact me in time.
 
gipimann said:
I have some funds invested with Raisin\BFF, usually on a 3-month fixed rate

In the past, I have received emails from Raisin about 8 weeks in advance of the maturity date, to advise about my options (withdraw or rollover).

One of my accounts matures today, but I received no emails in respect of this account until today, which advised that the funds have been moved "as requested" from BFF to my Raisin account. I made no requests.

Anyone else experienced this?

I'll put a reminder in my calendar for future maturity dates, in case Raisin don't contact me in time.
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Is it possible that you selected an option box (when opening the BFF account) which advised Raisin that you wished for the funds to be withdrawn after?
 
I opened the BFF account over a year ago and have rolled over funds several times, so I don't think I ticked\unticked anything since August (the last rollover).
 
Yes the same happened me, I think BFF bank are now no longer on the raisin platform so that probably explains it. They are probably just letting their deposit contracts run down and not offer a renewal
 
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