Hi, I'm new to this forum. I'm probably in the same boat as most of you, hoping to get tracker back after only being offered a variable rate when coming off a fixed rate early back in early 2009, when my documentation says it will revert to a tracker at the end of the fixed term. I had complained before but I was told I wasn't entitled to it, even though it now appears that I should have been. When the news of this central bank investigation broke early this year I had written to them again and asked them to re-examine my case given that the initial response to my complaint appears to now be factually incorrect. I have received a few 'holding' letters since saying that they are still investigating and it may be some time before I hear back - this is in line with media reports too. Then, out of the blue I got a letter saying that they hoped to get back to me at a specific date in May with a 'fair and reasonable' resolution, so I thought great - they will have an answer for me.
However, being the curious type, I rang them to see why we now suddenly had a date for an answer. Turns out that under the consumer protection code that at a certain stage of a complaint they have to give a date when the complaint will finally be dealt with, hence the letter giving the date in May. However, when speaking with the advisor it turns out that the date doesn't actually really mean anything because if the investigation is still not completed by that date they'll just write to me again given me a further update. So I would be of the opinion that anyone who got a letter saying they would have an answer by xx May 2015, this is just another holding letter where they have to specify a date even though they may not be able to have an answer for you by this date. Hope this helps some folks but this is what I was told by PTSB and it sort of makes sense to me.