We have a long standing complaint open with the FSO.
We received our letter from PTSB which states "We have examined your account & we are NOT eligible to participate in the mortgage redress programme." PTSB would like to meet us to discuss our individual circumstances & our FSO complaint.
Meanwhile, the FSO has written to us with options..
1. Accept & meet the bank (any discussions you have with them will be entirely separate from the complaints’ resolution and investigation processes of the FSO)
2. Mediation conducted by this Office, subject to Permanent TSB’s willingness to take part in that process.
3. If you do not wish to consider either of those options, please confirm this in writing and I will seek to progress your Complaint through this Office as a matter of priority.
We are obviously very disappointed with this outcome & unsure with what option to pursue next?
Brendan / Padraig: Any info/ advice would be much appreciated..
We received our letter from PTSB which states "We have examined your account & we are NOT eligible to participate in the mortgage redress programme." PTSB would like to meet us to discuss our individual circumstances & our FSO complaint.
Meanwhile, the FSO has written to us with options..
1. Accept & meet the bank (any discussions you have with them will be entirely separate from the complaints’ resolution and investigation processes of the FSO)
2. Mediation conducted by this Office, subject to Permanent TSB’s willingness to take part in that process.
3. If you do not wish to consider either of those options, please confirm this in writing and I will seek to progress your Complaint through this Office as a matter of priority.
We are obviously very disappointed with this outcome & unsure with what option to pursue next?
Brendan / Padraig: Any info/ advice would be much appreciated..