PTSB ending fee waivers on legacy current accounts - 47,000 affected

Had an appointment this morning and switched account to Explore Account. Main reason in the end and why i didn't switch to EBS Money Manager was I wanted to still have access for writing cheques. I need this if I'm moving funds into State Savings.
You can invest in State Savings products without a chequebook.
 
Yes sorry I should have been clearer - debit card has low limit's. Don't fancy carrying a few thousand in cash each time with me to post office. They don't have an online facility for example to let you transfer 10,000 euro or whatever to them from your bank.
 
Last edited:
Or you can buy multiple certificate online within your limit.
 
If I top up Revolut with my card using Google Pay I'm not getting my 10 cent. Anybody else experiencing this? Nothing in terms & conditions to say it's not a valid transaction.
 
Hi tomdublin, did you ever get a response from PTSB or Financial Ombudsman re:above?

Received my final bank statement from PTSB this morning and the second last transaction showed the €18 charge. I rang PTSB and they told me that the fee waiver on the account ends when I close my account (PTSB CURRENTACCOUNT4). So they acknowledged that the 'Service Chrg' was in fact the Quarterly Maintenance Fee for Jul-Sep period. For reference, I received my letter of the account T&Cs change in early July.

Also, does anyone have the specific original T&C that indicates how this charge can be applied at account closure?
 
tomdublin, did you ever get a response from PTSB or Financial Ombudsman re:above?
Yes, their response was a complete insult - it pretended that I had objected to PTSB imposing quarterly fees, which isn't in any way related to what the complaint was all about. They either didn't read my letter or deliberately chose to obfuscate. Yesterday I went into the branch, told them I wanted to close the account, immediately transferred the entire balance to another bank and then left. The account has disappeared from the app so I guess it worked.
 
Last edited:
Another one stung with the 18 euro account closure fee here. Wouldn't expect any less from this lot. Worth it just to be rid of them
 
I transferred yesterday to Explore current account about 4pm in Cork city. No appointment booked. It took about 20 mins including wait time, not too bad overall.
 
Just on checking my account €6 charged for Sep and €5 credited. So looks like €18 quarterly fee is charged monthly.
 
So looks like €18 quarterly fee is charged monthly.
It literally says this on their website.
And with a flat €6 monthly fee for maintaining the account and no day-to-day transaction or contactless fees, you’re always in control of what you pay.

 
Last edited:
Thanks. Wasn't expecting monthly but its fine only costs me a euro a month having switched but no doubt they will come up with some way of getting more.
 
Thanks. Wasn't expecting monthly but its fine only costs me a euro a month having switched but no doubt they will come up with some way of getting more.
So open an EBS current account if you're concerned about charges?
 
If I top up Revolut with my card using Google Pay I'm not getting my 10 cent. Anybody else experiencing this? Nothing in terms & conditions to say it's not a valid transaction.
I have just got my September cash earned credited and I can confirm that none off my top up's to Revolut have been given the 10 cent credit. Anyone else notice this? They are falsely advertising if this is the case.
 
They are falsely advertising if this is the case.
False advertising? You're making a money transfer, not a purchase. Revolut even changed their merchant code a few years ago to make it clear it wasn't a purchase.
 
"Every time you pay with your card in-store, online, with Apple Pay or Google Pay, you‘ll get 10c back." is what they say. Can anyone confirm topping up Revolut is not considered "pay"?
I'll phone them but I don't want to waste my time if it's happening to other Explore Account holders.
 
"Every time you pay with your card in-store, online, with Apple Pay or Google Pay, you‘ll get 10c back." is what they say.
Exactly. You're not "paying", you're making a transfer, using your card.

You could complain, and in addition to unclear meaning of the word "pay", say it's not specifically excluded in their terms and conditions:

"‘Eligible Debit Card Transactions’ means Debit Card Transactions, including Cardholder Not Present Transactions, on an Explore Account from the Bank, but excluding all ATM or Cash Machine Transactions."