Hello,
I'm having some trouble with Fexco, regarding obtaining information on my late father's Prize Bonds.
Can they be compelled to provide a transaction statement, showing all Prize Bonds that he purchased, or later sold?
As things stand, they claim he had none, and that they've no record of him ever holding any Prize Bonds - despite the fact that I've sent them several hundred euros worth of their own cheques, which they issued to my late father, over time, as prizes.
These same "geniuses" have previously asked for a Power of Attorney, signed by a dead man, and insisting they can't speak with me, or my solicitor, without one!
To say I'm finding Fexco pretty incompetent, is a bit of an understatement, at this stage, so I may soon be making a formal complaint and heading to the Regulator, or whoever the appropriate overseeing body is.
Thank you.
I'm having some trouble with Fexco, regarding obtaining information on my late father's Prize Bonds.
Can they be compelled to provide a transaction statement, showing all Prize Bonds that he purchased, or later sold?
As things stand, they claim he had none, and that they've no record of him ever holding any Prize Bonds - despite the fact that I've sent them several hundred euros worth of their own cheques, which they issued to my late father, over time, as prizes.
These same "geniuses" have previously asked for a Power of Attorney, signed by a dead man, and insisting they can't speak with me, or my solicitor, without one!
To say I'm finding Fexco pretty incompetent, is a bit of an understatement, at this stage, so I may soon be making a formal complaint and heading to the Regulator, or whoever the appropriate overseeing body is.
Thank you.