I'm waiting 15 days now for a passport - sent off with passport express and it's still listed as "awaiting approval". I asked in teh post office today and they told me it should have arrived yesterday, and to call the passport office... very difficult to get thorough to them though. Anyone else waiting, or know why it would still be being checked after their guarantee time?
When I was in there some weeks ago they were telling people that they were not meeting their 10 day deadline at that stage.