Thanks for that , I sent a request for a refund of credit. Received an acknowledgement and a Case Number back.
As of this morning there's nothing on the Parcel Motel website about closure!. (I did receive a notice by email on 13 Jan)
Thanks for that , I sent a request for a refund of credit. Received an acknowledgement and a Case Number back.Something on Newstalk, people requesting credit refunds are advised to contact parcelmotelsupport@ups.com
I'd tried a few months back to get a refund. Just radio silence on all their addresses. Not expecting much now either.Something on Newstalk, people requesting credit refunds are advised to contact parcelmotelsupport@ups.com
Good idea... I have €23 with them and obviously I would prefer they DON'T keep it.I have a relatively modest credit balance with PM; I've suggested to UPS that they offer the option to donate outstanding balances to charity, along with a matching donation from UPS (on the basis that it's hassle for me to provide refund details, and costly for UPS to process individual refunds).
Obviously they do need to facilitate actual refunds, where that's the customer's preference.
I’m not concerned about the balance either. It’s minuscule. Happy for this to be donated but I’m concerned about a parcel I sent that has been stuck in a locker I put it in on the 8th Jan (before their announcement)Good idea... I have €23 with them and obviously I would prefer they DON'T keep it.
and their website now saysGood day! Thank you for your email and I do apologize for the late response.
Please provide the following items of information in order for us to progress your request;
- Amount of refund request
- Preferred refund method
- PMid
-
We can refund you with either PayPal or by card. Please see below for further instructions;
• If you would prefer PayPal, please provide us with your email linked to the PayPal account.
• Please register your card on your Parcel Motel account if you prefer a refund by card. if your card hasn’t been used at all, or hasn’t been used in over 6 months, we will have to charge the card €3.25. This will be refunded the following day along with your balance.
Your refund will then be processed as soon as possible.
For customers with an outstanding balance on their Parcel Motel account, or pending credit or refund, please reach out to parcelmotelsupport@ups.com no later than 23 March 2023. Please include your PMID, and whether you want your money to be paid out via PayPal or bank card.
I have strong doubts about the extra charge argument. Over the years I've had multiple refunds done to unrelated cards.Refund instructions received today:
and their website now says
I suspect the delay was due to the card refund procedure. They don't want to solicit card details via email, and can't do standalone refunds, so need a transaction in the last 6 months to refund on, hence the extra transaction of €3.50 in some cases.
I'm unable to successfully add a current card to my online profile on their website. Multiple cards are failing, so I suspect the problem is on their end. I've instead requested a payment via PayPal (but actually to a charity as a small PayPal balance is no use to me). We'll see what happens.
I assume it's to do with their (or their PSP's) web admin interface; it's not unusual for them to need a recent transaction transaction their customer service agents can select to refund on. I agree that standalone refunds are possible in principle.I have strong doubts about the extra charge argument. Over the years I've had multiple refunds done to unrelated cards.
Still no refund for me. A measly 7.50 plus 4.50 on a refund for a parcel never delivered presumed lost/stolen. 3 weeks since I’ve given them my payment detail (which I’ve done 4 times)
As a side note I’m still waiting on a claim from UPS for the above parcel gone missing since 8th Jan
They are a joke