When I took out my mortgage with AIB, after drawdown I tried to set up the internet banking for my mortgage so i could check the balance regularly..
I rang them and they said that there is no way to set it up that there is no online portal for a mortgage account so I would have to ring them for a statement whenever I need one. Anyway unhappy with that i when into my local branch, played dumb and said I just took out a mortgage account and id like to set up internet banking. i had all the necessary documents ready that one would need to open any bank account. 2 hours later I had internet banking with my mortgage account online. I didn't have and actual AIB current account and I didn't need one at the time. I do now ( as I want to overpay and do it soon as the break fee arrives in the door) and when to do it online- same again wouldn't let me do it kept giving an error code.. I went into branch said I have a mortgage account with you and id like to set up a current account so that I can pay my mortgage from the AIB account instead of my bank of Ireland account. Showed the lady the error code. she rang someone- when she got off the phone she just shook her head in disbelieve. she said I can do that now, but she told me they told her that I should have never been set up for internet banking for my mortgage account. She was as puzzled as I was. Then I relished banks being banks they don't want you knowing, they don't want to make it easy, they don't want to make it easy to overpay- they get less money from it. AIB break fees are usually expired by the time they arrive in the post.
So they didn't want me to have access to my mortgage account in real time, they want you in the dark. they make more more the bigger your principle is, they try discourage you by you having the ring them, go through channels and long waits.
For anyone that is an AIB customer that intends on overpaying I suggest you get set up online for your mortgage account and current account to stay a step ahead of them
I rang them and they said that there is no way to set it up that there is no online portal for a mortgage account so I would have to ring them for a statement whenever I need one. Anyway unhappy with that i when into my local branch, played dumb and said I just took out a mortgage account and id like to set up internet banking. i had all the necessary documents ready that one would need to open any bank account. 2 hours later I had internet banking with my mortgage account online. I didn't have and actual AIB current account and I didn't need one at the time. I do now ( as I want to overpay and do it soon as the break fee arrives in the door) and when to do it online- same again wouldn't let me do it kept giving an error code.. I went into branch said I have a mortgage account with you and id like to set up a current account so that I can pay my mortgage from the AIB account instead of my bank of Ireland account. Showed the lady the error code. she rang someone- when she got off the phone she just shook her head in disbelieve. she said I can do that now, but she told me they told her that I should have never been set up for internet banking for my mortgage account. She was as puzzled as I was. Then I relished banks being banks they don't want you knowing, they don't want to make it easy, they don't want to make it easy to overpay- they get less money from it. AIB break fees are usually expired by the time they arrive in the post.
So they didn't want me to have access to my mortgage account in real time, they want you in the dark. they make more more the bigger your principle is, they try discourage you by you having the ring them, go through channels and long waits.
For anyone that is an AIB customer that intends on overpaying I suggest you get set up online for your mortgage account and current account to stay a step ahead of them