R
Rhonda33
Guest
I am trying to gain some understanding of how I move forward or quite why my bank value my custom so little.
Perhaps you can help me shed some light on the matter
I bank with the Ulster Bank Ltd part of the Royal Bank of Scotland Group and have done so for some 17 years even though I have lived in England for the last 10 years.
I cancelled a standing order with my bank on payment to my landlord on about the 26th Jan effective immediately.
I explained that this was because I was moving house.
They told me that they could sort it out immediately and key it onto the computer but that I should also back this up with a letter of confirmation. (they won't accept and email or fax)
I sent the letter of confirmation and my new address on the 30/31st of Jan.
I called to confirm that they hadn't made any mistakes and that they hadn't paid the landlord and that everything was ok later that week, after the due date on Feb 1st, and all fine.
Then.....evening March 3rd I went to the cash point to withdraw money and noticed that the balance was much less than I expected.(-£1000)
This morning March 6th when I contacted my bank it seems that they have started the S/O again as they didn't receive confirmation of my request by post.
It seems that there has been a serious postal strike in Northern Ireland and the bank manager told me today that they are still receiving mail posted on Jan 24th???
I was completely unaware of this.
They have said that they will not try to get the money back that they have paid to the landlord against my wishes.
They have said that it isn't their problem.
I have explained that if they try to recoup the money that they will be able to do so easily but that if I try to do so it will take an age and I will have to go through the small claims court.
I have explained that this is a small amount of money to the bank but a huge amount to me.
I have explained that I followed exactly the procedure that they asked for and even called to check that they had carried out my wishes.
I have requested, given that I have followed their procedures exactly, can they explain to me why this is my fault and why the bank has no liability?
I have explained that they acted on my initial request and then knowing that there was a postal strike they started a S/O again without ever trying to contact me. Surely there was some point in which they took some responsibility?
Please, please, please, help!!
I don't know what to do and feel completely helpless!!!!
Perhaps you can help me shed some light on the matter
I bank with the Ulster Bank Ltd part of the Royal Bank of Scotland Group and have done so for some 17 years even though I have lived in England for the last 10 years.
I cancelled a standing order with my bank on payment to my landlord on about the 26th Jan effective immediately.
I explained that this was because I was moving house.
They told me that they could sort it out immediately and key it onto the computer but that I should also back this up with a letter of confirmation. (they won't accept and email or fax)
I sent the letter of confirmation and my new address on the 30/31st of Jan.
I called to confirm that they hadn't made any mistakes and that they hadn't paid the landlord and that everything was ok later that week, after the due date on Feb 1st, and all fine.
Then.....evening March 3rd I went to the cash point to withdraw money and noticed that the balance was much less than I expected.(-£1000)
This morning March 6th when I contacted my bank it seems that they have started the S/O again as they didn't receive confirmation of my request by post.
It seems that there has been a serious postal strike in Northern Ireland and the bank manager told me today that they are still receiving mail posted on Jan 24th???
I was completely unaware of this.
They have said that they will not try to get the money back that they have paid to the landlord against my wishes.
They have said that it isn't their problem.
I have explained that if they try to recoup the money that they will be able to do so easily but that if I try to do so it will take an age and I will have to go through the small claims court.
I have explained that this is a small amount of money to the bank but a huge amount to me.
I have explained that I followed exactly the procedure that they asked for and even called to check that they had carried out my wishes.
I have requested, given that I have followed their procedures exactly, can they explain to me why this is my fault and why the bank has no liability?
I have explained that they acted on my initial request and then knowing that there was a postal strike they started a S/O again without ever trying to contact me. Surely there was some point in which they took some responsibility?
Please, please, please, help!!
I don't know what to do and feel completely helpless!!!!