Have I a leg to stand on in this scenario:
- Initiated switch through Bonkers 1 week before renewal date.
2. I was fully aware of my renewal date and had no intention of switching before it as I knew there would be an early termination fee. I even input the renewal date into the bonkers form when initiating switch.
3. Switch went through immediately and triggered early termination penalty of 50 with SSE A.
4. I challenged the fee with SSE A on the basis that I never instructed them to break contract early and I never instructed Bonkers to execute switch immediately.
5 I had also emailed SSE A at the time to say that I was intending to switch and had they any incentive for me to stay. They never replied to that email.
6. SSE A are holding their ground saying the fee is valid as the contract was terminated early – which is hard to argue with.
7. However, I am asking them to waive it, as a gesture of goodwill, on the basis that:
(i) I did not instruct them to early terminate (or Bonkers).
(ii) I emailed them of my intention to switch, post my renewal date, and so it was clear that I did not want to early terminate. They didn’t reply to that email.
(iii) I paid them a small fortune in the prior 12 months and 50 is just being scabby – of course this isn’t a strong argument but worth a shot.
(iv) They generally failed to communicate with me – they should have rang me when they received the instruction form the 3rd party, just to confirm with me and especially as it was close to my renewal date. This would just have been good customer service/practice. Also, as mentioned above, I had emailed them re my intention to switch