Hello Everyone,
I have a credit card (cc) with Avantmoney. Last week I noticed an ongoing charge on my statements from January 2023 right through to February 2024. I went back and looked at my original financial dealing with the company. I had received an invoice for an annual charge of 42.95. However, this charge was charged to my cc every month right through 2023 right up to now.
I queried it last week with Avantcard. They went in an had a look at my statements and agreed that there was an issue. I made contact with the company in question and they asked me to forward a copy of statements.
I only got around to doing that today. However when I went into my cc statements the charge had disappeared the whole year except in February 2023. I know that Avant can insert a dispute into your statement (which they have done in the past) which I thought was odd. They will input information on a dispute which is reflected on your online statements. This is telling me that staff can alter or adjust online statements. I asked them where the charges disappeared to and the person who took the call today was at a complete loss and said that they are not there.
I have no idea what's going on.
Has anyone on here got any idea and also has anybody every experienced this?
Regards
Finance
I have a credit card (cc) with Avantmoney. Last week I noticed an ongoing charge on my statements from January 2023 right through to February 2024. I went back and looked at my original financial dealing with the company. I had received an invoice for an annual charge of 42.95. However, this charge was charged to my cc every month right through 2023 right up to now.
I queried it last week with Avantcard. They went in an had a look at my statements and agreed that there was an issue. I made contact with the company in question and they asked me to forward a copy of statements.
I only got around to doing that today. However when I went into my cc statements the charge had disappeared the whole year except in February 2023. I know that Avant can insert a dispute into your statement (which they have done in the past) which I thought was odd. They will input information on a dispute which is reflected on your online statements. This is telling me that staff can alter or adjust online statements. I asked them where the charges disappeared to and the person who took the call today was at a complete loss and said that they are not there.
I have no idea what's going on.
Has anyone on here got any idea and also has anybody every experienced this?
Regards
Finance