Just wondering if anyone has had a similar issues or knows of someone who has and has any advice.
We have ongoing broadband issues for years now but it’s gotten worse over the last 2 years. We are with Eir and have one of their new better/improved modems since mid-December which we thought would improve the problem but it’s as bad as ever. Our line is not showing up any faults so sending out a Technician will cost €150.
They have sent out the Technician several times in the past but with no fault showing up this time it’s not really an option. The Technician was very helpful and pretty much left scratching he’s head as to what is causing the problem, he moved the modem to directly where the cable comes into the house from where it was.
It would improve slightly after he tried different things but within a week would start to deteriorate again, the internet keeps dropping several times a day sometimes for hours.
The last phone call to Eir, I got someone who was helpful after going through it all with him, he said it’s bizarre our lights don’t even go out on the new modem when it drops, which he said doesn’t make sense, he couldn’t find any problem but could see that it’s dropping.
Eir changed the line from underground a few years ago to overhead but it hasn’t made any difference. We have a point/box/exchange, (not sure what it’s called) about 4 meters away, he said the cable from that box is copper, but if there was a problem with it our neighbours would be having similar problems and they’re not.
He said the only thing he can think of is emailing Open Eir.
Would be grateful for any advice.
We have ongoing broadband issues for years now but it’s gotten worse over the last 2 years. We are with Eir and have one of their new better/improved modems since mid-December which we thought would improve the problem but it’s as bad as ever. Our line is not showing up any faults so sending out a Technician will cost €150.
They have sent out the Technician several times in the past but with no fault showing up this time it’s not really an option. The Technician was very helpful and pretty much left scratching he’s head as to what is causing the problem, he moved the modem to directly where the cable comes into the house from where it was.
It would improve slightly after he tried different things but within a week would start to deteriorate again, the internet keeps dropping several times a day sometimes for hours.
The last phone call to Eir, I got someone who was helpful after going through it all with him, he said it’s bizarre our lights don’t even go out on the new modem when it drops, which he said doesn’t make sense, he couldn’t find any problem but could see that it’s dropping.
Eir changed the line from underground a few years ago to overhead but it hasn’t made any difference. We have a point/box/exchange, (not sure what it’s called) about 4 meters away, he said the cable from that box is copper, but if there was a problem with it our neighbours would be having similar problems and they’re not.
He said the only thing he can think of is emailing Open Eir.
Would be grateful for any advice.