Thanks for reply Paid, I haven't connected the Desktop with the cable, don't have a laptop but will try that tomorrow as Desktop is downstairs and modem upstairs.I assume you are connecting devices to the router via wifi.
When you have connectivity problems over wifi do you have similar problems when a laptop (for example) is connected via a lan cable?
Thanks for reply Ceist Beag, all our devices lose connection so I don't think that's our issue.As Paid said, is the issue only with WIFI connections? We received a new Modem from Eir late last year and my phone kept disconnecting from the WIFI connection. All other devices were fine, only mine had the issue. It turns out, after much Googling and head scratching, that the issue was that the new Modem had both IPv4 and IPv6 enabled and my phone (a Motorola G4) was continually getting confused about which was the better connection - or something like that! Once I disabled IPv6 it all worked fine. Have a look under the Internet Connections settings on your modem if it sounds like a similar problem.
Hi Leo, I think you're right it's down to wifi issues, I've started moving the netgear extender to different locations and monitoring how many reception bars decrease/increase, from what I'm observing if the extender is in the room with on the ground floor where the tv is (this room is at one end of the house) we get a strong enough signal to cast to the tv but when I go to the room at the other end of the house (approx 15 metres) where the Desktop is, it drops, removing the extender and plugging the room where the Desktop is I then get a pretty of signal, have only started trying this out this morning so will see how it goes, so far it's not dropping.As Paid says, you need to establish what performance are you getting with a laptop / desktop plugged into the router with a cable. Once you know that, next steps will be clearer. Eir can test the line to the modem, so if they're saying there's no fault, there's a good chance your problem is down to wifi issues (quality, interference) or on contention / line capacity.
Hi Buddyboy, I'm in Galway, I think we are having two problems which was confusing, I think similar to you the internet was dropping as when rang Eir they could see it had dropped occasionally but as my reply post to Leo earlier, I think the 2nd problem was the internal wifi signal is weak and now moving the extender to the room where needed looks like it is helping but suspect we will still like you have random internet drops but they usually return and don't remain down for hours at a time.hi Anfra20, where are you located? I'm in Carrigaline
I am having similar problems where the internet connection is dropping. There is fiber to the box, then overground cable to the router.
When it happens, the internet light on the modem goes out (hence it isn't internal), and the phone line is still fine. The cabled computer tells me that there is not internet service at the modem.
This happened yesterday, for around 15 minutes while I was working from home. Modem reset/reboots had no success. It eventually came back on it's own accord, while I was going through the eir fault checking automated menu on the phone.
It appears to happen randomly, normally only for a few minutes.
So moving the extender around might be the solution and then maybe getting a second one later on might work.
Hi Ceist Beag, thank you will check that out for future use, another factor was my mobile phone Huawei P20 Pro, by pressing WPS on my phone and then on the extender I'm able to get wifi connection that doesn't keep dropping now.Or alternatively use powerline adaptors which are a cheaper solution and mean you don't need to rely on WIFI.
I hope you can advise me.
Hi Anfra20 or anyone else with the same problem - did you get your problem with broadband sorted. I am with Eir and my internet has been dropping every day for a few minutes or a few seconds regularily. I had an engineer call and he told me I had a faulty filter on the phone line. He changed that and since then my connecion is even wose dropping for a couple of hours at a time. I work at home and it has become almost impossible to conduct business. I hope you can advise me. I was thinking of changing providers as Eir dont really have a customer service approach in the normal sense of the word.
I had a similar problem with the EIR F3000 modem with my Motorola phone constantly disconnecting from the WiFi signal after 5 seconds being connected even though my laptop had no such problem. It was fixed similar to above by disabling IPv6 by logging into the F3000 modem settings page as follows:As Paid said, is the issue only with WIFI connections? We received a new Modem from Eir late last year and my phone kept disconnecting from the WIFI connection. All other devices were fine, only mine had the issue. It turns out, after much Googling and head scratching, that the issue was that the new Modem had both IPv4 and IPv6 enabled and my phone (a Motorola G4) was continually getting confused about which was the better connection - or something like that! Once I disabled IPv6 it all worked fine. Have a look under the Internet Connections settings on your modem if it sounds like a similar problem.
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